Terms & Conditions

Updated  October   2021

Sitewide Sale at WRS Discount is only applicable on the selected brands / categories Discount is off the normal retail price (RRP) Promotion may end without notice. This promotion may not be used in conjunction with any other offer. 

DEBT COLLECTION If products are purchased via the WRS website using a fraudulent credit card or any other means without the authority of the card holder Hyper will be entitled to collect payment via a registered collection agency. All costs associated with this collection will be passed on to the user of the fraudulent card. To ensure the highest level of security for all our customers, we may need to contact you to confirm your payment details before processing your order. We do this to help protect both our customers and ourselves from fraud. This occasional security measure may result in a slight delay to your delivery and you may be asked for additional information.

 

EMAIL PROMOTIONAL CODE Can not be used in conjunction with any other offer Discount is off the RRP - Excludes Roof Top Tents, Front Runner products, Radar Detectors, Snow Chains, Nakamichi, Nitto Tyres, Work Wheels, Toyo Tyres & Coilovers Promotion is a very limited time offer & may end without notice

Promo codes are only valid online and not able to be used in store or after the purchase has been completed. Promo Codes can not be used in conjunction with any other offer

Layby Policy A 20% deposit is required and retained if final payment is not met within the time specified/at all. Final payment must be made within 8 weeks of the order date Layby value must be $100 or over If you fail to make payments and/ or do not finalise your layby by the end of the lay by term (8 weeks) we have the right to keep your deposit (20% of the full price of the item/s), for administration, cancellation fees and to cover loss of the value of the goods. You will lose the right to your item/s and they will be resold. If you wish to cancel a layby, charges will apply which enable us to recover our costs. You may cancel your order at no charge if payments have not commenced.

 

 

QUOTES

Quotations are valid for 30 days from the date of the quotation and need to be confirmed in writing.

We work on a first come first served basis from confirmation and reserve the right to decline. When a quote is limited to quantity on hand, product availability will be subject to prior sale.

Purchasing  with Q Card You can now use your Q Card to make online purchases at WRS and receive at least 3 months no payments and no interest (Payment Holiday) on your purchase. On promotional days (as advertised from time to time) you could get an extended Payment Holiday period. Click here for current offer terms and conditions. (link to here: http://www.qcard.co.nz/index.php/terms-a-conditions/546-qeftpos-legal-disclosures) To use Q Card online simply select 'Credit Card' as your payment type when you check-out, enter your Q Card number, expiry date and CVV number. (Your CVV number is a 3 digit number displayed on the back on your Q Card).

 

What is Q Card? Q Card is the ideal shopping partner, combining the benefits of a credit card with the added ability to access a range of interest-free deals and payment holidays^at thousands of stores nationwide. To find out more about Q Card, or to apply online, please visit qcard.co.nz. Purchases from hyper.co.nz will be on your Q EFTPOS Plan. Information about Q Card: A minimum purchase amount may be required. Account fees may apply. Available on Flexi Payment, Fixed Instalment or EFTPOS Plans. For interest free only deals, monthly payments may be required throughout interest free period. Q Card Standard Interest Rate applies to any outstanding balance at end of payment holiday or interest free period. Q Card lending criteria, fees, terms and conditions apply.

 

RETURNS

7 DAY RETURNS POLICY
WRS is committed to customer satisfaction- if you receive any merchandise that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily exchange or refund* the product. We will also ship your exchange request back to you, for free!
*Refunds not applicable on sale or promotional items.
Exchanges (full price items) - 7 days from date of purchase
Refunds (full price items) - 7 days from date of purchase
Sale items – No refund will be given unless goods are faulty
Wheels – We cannot accept wheel returns if the wheels have been fitted with tyres
Our aim is to take the risk out of the ordering process and make sure you get what you want when you want.

ALL BRANDS of Tyres - No refund will be given unless goods are faulty.

RETURNS PROCESS


If for any reason you would like to return your product to us please follow the simple steps below:.

  • Complete the Exchanges & Return form that was included with your order or click the link above to download a PDF version of the form.

  • Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.

  • Lable the package with our returns address
    Courier: WRS 166c Saint Georges Road Avondale Auckland 0600 
    Post: WRS 166c Saint Georges Road Avondale Auckland 0600

  • Attend your local Post Office and send to the labeled address. For security and peace of mind, we strongly suggest insured registered post as wrs.co.nz is not liable for lost return parcels.

  • Once received in our warehouse, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible.

  • WRS will cover the cost of SHIPPING THE REPLACEMENT PRODUCT back to you (you will have to cover the cost of getting your original items sent back to our Penrose location)

SHIPPING TIMES FAULTY RETURNS NEEDING REPAIR
If you have a faulty item that you would like repaired, please follow the simple steps of a normal return as shown above.
Once received in our warehouse, we will inspect and send the goods onto manufacturer. The manufacturer will then issue a refund or repair the goods. We aim to have your refund processed within 2 working days of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed.
Please allow approximately two weeks for the processing of your faulty return once received. 
If an order is deemed faulty, we will gladly reimburse the return postage.

RETURN TERMS AND CONDITIONS
wrs.co.nz returns department operates Monday-Friday 8am to 5pm. Once your order is received in our warehouse, we will inspect and process the goods within 2 working days. 
wrs.co.nz cannot accept COD deliveries.


Please note that if you are wanting to exchange or return boxed goods, they must be returned to wrs.co.nz in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods. A restocking fee may apply.

If you have any further questions, please contact customer service on:

Email: info@wrs.co.nz
Phone: 0800 624 737